UFC FIGHT PASS: FAQ

UFC.TV FAQs

Are Pay-Per-View events included in UFC Fight Pass?
Pay-per-view events are sold on a standalone basis until they are made available a few months after the initial airing and become available within UFC Fight Pass. See the most recent pay-per-view event replays at Event Replays. See past event replays available inside of UFC FIGHT PASS

How do I unlock my account?
To unlock your account, click the "Forgot Password" button when prompted and enter your e-mail address. You'll receive an e-mail with a link to reset your password.

How long do I have to watch the video I have purchased?
Once the content is available, customers will have unlimited viewing of said video for 24 hours from purchase. After the 24 hours complete, customers will need to re-purchase the video to continue viewing. This applies to all customers regardless if the video or event is purchased as a live event or if they have purchased the replay version.

Why am I getting the message "Your account is current in use on another device" when I try to watch the PPV?
UFC.tv only allows one device to stream the pay-per-view at a time. Please make sure you are not logged in to any other UFC.tv applications.

My internet connection is much faster than the recommended minimum speeds. Why is my video still choppy or low quality?
UFC Fight Pass features adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devise sharing your connections). UFC Fight Pass detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption. You can override this feature and choose which bit rate UFC Fight Pass delivers despite fluctuations with your connection through the following steps:

• Launch UFC Fight Pass • Hover over the “Quality” setting indicator and uncheck “Best Available” • Manually select a bit rate appropriate for your connections UFC Fight Pass will now stream at the bit rate you chose. If your connection can’t handle the bit rate you selected, you may experience choppiness in the video playback.

If your video playback is choppy with “Best Available” checked in the video quality settings, this may be an issue with your computer’s performance. Please try the following:

• Make sure your computer is up to date with the latest patches and your video card’s drivers are current • Disable hardware acceleration as it can cause choppy video playback • Increase virtual memory as it can improve video playback • Check your anti-virus or firewall settings to make sure they allow traffic from UFC Fight Pass.

If you’re unsure of how to do any of these things, please consult a qualified technician.

Will the viewing quality decrease if I am using other applications?
Applications which consume high bandwidth, such as file sharing applications (e.g. emule, bitorrent), may compete with UFC.tv on the same bandwidth, and thus reduce video quality. It is recommended to close these applications while watching UFC.tv or limit their bandwidth usage. Downloading large files or using real-time application, such as VoIP, may reduce video quality as well. Any other computers on your internet connection (including homes, hotels, or public spaces) can affect bandwidth availability as well.

Why can't I see the live Pay-Per-View or the Live Preliminary Bouts?
Due to broadcast restrictions in some regions we are occasionally unable to offer this content in your area. Please check your local listings or Upcoming Events for viewing information.

What devices will UFC.TV be available on?
UFC.TV is supported on personal computers (including Mac's) and now on the following devices: iPhone/iPad/iTouch | Android | Blackberry | Roku | Samsung smart TVs | LG smart TVs

UFC Fight Pass subscribers must be logged in to view Fight Pass content.

For a full list of UFC.TV devices go to UFC.com/Devices

QUESTIONS ABOUT MY UFC.TV ACCOUNT

Why is there a US price listed for each package?
The local currency display is the approximate conversion of the US price based on latest exchange rates.   All transactions are charged in US dollars or Canadian dollars at the time of purchase.

I have a Promo Code. Where do I enter that to get a discount?
After logging in or creating a new account, you will be taken to the payment page. On the right side of the screen you will be able to add any product promo codes.

How do I report a problem?
Live e-mail and chat support are available for any issues with UFC.TV.  You can follow the instructions at the support page located on UFC.tv or send an e-mail to support@ufc.tv.


What is UFC.com's Privacy Policy?
Please see the entire policy at: www.ufc.com/privacyPolicy

What are the Terms of Use?
Please see the entire policy at: www.ufc.com/termsOfUse

I have an account but forgot my password. What should I do?
After you select the product you would like to purchase you will be taken to a log-in screen where you can either create a new account or enter your email address and password.

If you have forgotten your password, on the right half of the screen, click the link that says "Forgot your username or password?" You will be taken to a screen that asks for your e-mail address. Enter your valid e-mail address associated with your UFC.TV account and you will receive an e-mail with your username and password.

How do I change my account information?
Log in then click the "My Account" tab. From that page you will see three tabs at the top of your screen. Click the appropriate tab to:

Update Account Information
Update Billing Information
Change Password


Minimum System Requirements

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for UFC.TV. If you have an internet connection speed of 3.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy UFC content at its highest video quality.

Minimum Windows Requirements

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Center Edition
  • Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
          - IE: http://www.microsoft.com/ie
          - Firefox: http://www.mozilla.com/firefox
  • Macromedia Flash Player 10.1:  http://www.adobe.com/products/flash/about/
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

Back to UFC.TV: http://www.UFC.tv