Unaired Preliminary Fights
When will the unaired preliminary fights be available for viewing?
Free preliminary fights are available ONLY to those customers who purchased the live event (UFC 106) prior to Friday November 20th at 10pm PST and ONLY if they were purchased through http://www.UFCLive.com. These preliminary fights will be available for immediate and unlimited viewing from Sunday, November 22nd at 10am EST/7am PST through 11:59pm EST/8:59pm PST on Sunday, November 29th.
If you purchase the UFC 106 fight after Friday November 20th at 10pm PST, the preliminary fights will be available for purchase on Sunday, November 22nd at 10am EST/7am PST for $1.99 each through http://www.UFCLive.com.
Who is eligible to receive FREE prelim fights?
Free preliminary fights are available ONLY to those customers who purchased the live event (UFC 106) prior to Friday November 20th at 10pm PST and ONLY if they were purchased through http://www.UFCLive.com.
These preliminary fights will be available for immediate and unlimited viewing from Sunday, November 22nd at 10am EST/7am PST through 11:59pm EST/8:59pm PST on Sunday, November 29th.
Main Fight
How long will I have access to the Main Fight?
After the Main Event is available, customers will have unlimited viewing of the Main Event for 24 hours from the time they first click ‘Play’. After the 24 hours complete, customers will need to re-purchase the Main Event to continue viewing. This applies to all customers regardless if they purchase the Main Event as a live event or if they purchase the archive version. The 24 hour window will only begin once a customer clicks ‘Play’.
Technical Troubleshooting
What do I need to watch the UFC events? What are the system requirements?
For PC-based systems:
• Processor - 500MHz or faster
• RAM - 128MB or more
• Sound Card - 16-bit
• Operating System - Windows XP SP2, Windows Vista 2008, Windows Server 2008
• Internet Connection Speed - 300kbps (broadband, such as: DSL, cable modem, T1 or faster)
• Video Card – 64MB video memory or more
• Screen Resolution - 800x600 or greater
• Browser Plug-in – Microsoft Silverlight
For Mac-based Computers:
• Processor – 1.83MHz Intel Core Duo or Faster
• RAM - 128MB or more
• Sound Card - 16-bit
• Operating System - Mac OS 10.4.8 or higher
• Internet Connection Speed - 300kbps (broadband, such as: DSL, cable modem, T1 or faster)
• Video Card - 64MB video memory or more
• Screen Resolution - 800x600
• Browser Plug-in – Microsoft Silverlight
Browser Compatibility:
• Internet Explorer 6 – PC Only with Windows XP
• Internet Explorer 7 - PC Only with with Windows XP, Windows Vista, or Server 2008
• Firefox 1.5 or higher - PCs and Macs
• Safari – Macs only
How Do I Install Silverlight?
If Silverlight is not installed, the user will be prompted to download the Silverlight application. Follow these steps to download Microsoft Silverlight:
1. Click on the Silverlight logo that is clickable at the top-right corner of the player.
2. Or click on the following link to begin download: silverlight.dlservice.microsoft.com
3. Click the Click to Install button to begin.
4. Click Run. Plug in will begin to install.
5. Select to Run software.
6. Accept the license agreement by clicking the Install Now button.
7. Silverlight will be installed. Refresh page to ensure all changes are made. A reboot is not necessary for the Silverlight installation to be complete.
How do I know if my browser is Silverlight compatible?
Silverlight is compatible with all browsers including: Internet Explorer, Safari, and Firefox.
Why will my player not load?
Make sure Microsoft Silverlight is installed. Also try refreshing your browser or open a different browser window.
Will the event work on a Mac?
Yes. The Silverlight player is compatible with Macs running Firefox or Safari.
How do I adjust the video quality?
The fight is offered in two broadband connection speeds – 300k and 600k. Purchase the connection speed that best identifies with your current bandwidth. If you are unable to watch the fight at 600K, you can switch to the 300K version by accessing the Browse and Search Library and selecting the 300K product. To access the Browse and Search Library, click the eyeglass icon, this will take you to the product library were you can select a different connection speed for the fight.
Do I need Broadband?
For the best viewing experience, it is highly recommended that the user have a broadband connection.
What kinds of support are available?
You may contact our billing and technical support staff any time, however Customer Service Representatives will be responding via live chat or email during the hours of 10am – 6pm Eastern Standard Time. Look for the 
icon to get started.
Live text-based chat support will be available during the hours of 11am – 5am Eastern Standard Time on the day the live event. To access the live text-based chat support visit the Help Center by clicking the help iconwithin the Silverlight player and accessing the chat link from there.
Why are the two different countdown timers not synched?
Refresh your browser if both countdowns are a few seconds apart from each other and should be showing the exact same countdown time period.
General Information
How do I purchase the live fight?
1. Click the red Purchase Now button at the bottom of the player.
2. Select the correct broadband speed you would like to purchase by clicking on associated price point (product will be highlighted). Click the Add to Cart button to proceed.
3. The product (fight) will be added to your cart and you are now ready to checkout. Click the Proceed to Checkout button.
4. You will now be in the Shopping Cart screen. Make sure the correct product and quantity are selected as well as amount. Click the Checkout button to proceed.
5. You will now be asked to create an account.
6. If you do not have an account, fill in required data (items with an asterisk * must be filled in) and click Continue.
7. If you do have an account, click the Already Have an Account? prompt underneath the Continue button. Fill in your username and password and click the Login button to continue.
8. You will now be prompted to enter the payment information. Enter credit card information – MasterCard, Visa, Discover or American Express cards are the only valid source of payment. Or select an existing form of payment if you already have an account. Click Continue Order to proceed.
9. You will now be in the Confirm screen and all information entered can now be confirmed. Click the Place My Order button. Your order will now be processed.
10. You will now be in the Success screen, where the order confirmation number will be displayed.
11. Click the Take Me to My Vault button to access the fight or return to the homepage.
12. Click the Play button to begin viewing fight. If the event has not begun yet, there will be a countdown shown underneath indicating the date & time the event is set to begin.
How do I watch the fight?
In order to watch the fight you must first purchase the fight and be logged into the video player. Once the fight has been purchased and you have logged into your account, the fight will be accessible through your Vault or on the homepage of the video player. Click the Play button from your Vault and the video will start playing. The fight can also be accessed by clicking the Play Now button at the bottom of the home page in the player.
How do I access the fight after the live event is over?
The UFC 106 fight will be archived by 4:30am Eastern Standard Time. At that time, the fight can be accessed from your Vault.
What’s the difference between 300K and 600K bitrates? How do I know which one to use?
Bitrate refers to the quality of the streaming video. Video encoded in 600k bitrate is of higher quality, but will require a faster internet speed to stream without interruption. 300k bitrate is of moderate quality and should be used for a lower speed broadband connection. If you have a faster broadband connection (Cable with speeds over 4 mb/s) then the 600k bitrate should stream without interruption. If the video is not streaming consistently, or you have a lower speed connection (DSL/Cable with less than 4 mb/s), then you should try the 300k stream.
Why is there a countdown on the player?
Prior to the fight starting, there will be a countdown indicating approximately when the fight will start. Nobody can see the fight until the live feed starts (actual date and time of fight).
Why can’t I access the fight via my mobile phone or PDA?
The player is only compatible with laptops and desktops – not via portable devices.
How do I create an account?
1. Click the Login button on the top right corner of the video player.
2. The Welcome screen will appear.
3. Click the Don’t Have an Account? Register Now! prompt.
4. Fill in all necessary data (items with an asterisk * must be filled in) and click the Continue button.
5. Fill in any additional data and click Sign Up!
Why can’t I view the fight prior to start date & time of fight?
The fight is a live event that will not be available for viewing until the date and time of event. There will be a countdown appearing on the Home section of the video player and also visible within your Vault as an estimated guide of when fight is set to begin.
If the fight begins at 10pm EST, why is the countdown counting down to 9:30pm EST?
There will be 30 minutes of pre-fight footage available through the player. Therefore the feed will begin streaming content at 9:30pm EST while the actual fight will start immediately following the pre-fight footage at 10pm EST.
What countries are restricted?
The following countries are restricted from receiving the UFC 106 event: Japan, United Kingdom, and Ireland.
How do I access my Vault?
To access your Vault make sure you are logged into your account and click the Vault icon (similar to a TV screen).
How do I update my account information?
To update account information such as contact or login information, you must access the Membership Center by clicking on the Membership icon (person).
1. Select the Update Login Info button to edit login information.
2. Select the Edit Contact Info button to edit contact information.
How do I update my payment methods?
To update payment methods including stored credit card information, you must access the E-Wallet section by clicking the wallet icon (6th icon from the left).
1. Click the Create a New Payment Method icon to enter a new payment method.
2. To edit or delete a payment method, select the payment method to be edited or deleted and click the Edit button to edit or Delete to delete payment from account.
If your issue is not covered here, feel free to email or start a live chat with a Customer Service representative. Look for the icon in the player at the top of this page.
What if I didn’t buy the fight through UFCLive or in time to receive FREE access to the prelims?
If you purchased the UFC 106 fight either after Saturday, November 21st at 1am EST/10pm PST or through a site other than http://www.UFCLive.com the preliminary fights will be available for purchase on Sunday, November 22nd at 10am EST/7am PST for $1.99 each. These can be viewed for 7 days from the initial viewing of the event. You can purchase the prelims by accessing them from the playlist at http://www.UFCLive.com on Sunday, November 22nd at 10am EST/7am PST.
How do I access the FREE preliminary fights for viewing on Sunday, November 22nd?
The preliminary fights will be instantly viewable (for those that qualify for FREE prelim access) from the playlist as well as from the Browse section. When hovering over the prelim fight, the subscriber will receive the option to ‘Watch Now’ – this will be for subscribers that qualify to view the prelim fights for FREE. You must be logged in to the player in order watch the prelim fights.